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Relevant
Information
for
Customers
Relevant Information for the Customer
1. Complaints
2. Autonomous function responsible for complaints management
3. Electronic Complaints Book
4. Customer Ombudsman
5. Complaints to the Insurance and Pension Funds Supervisory Authority (ASF)
6. Recourse to the courts and to alternative dispute resolution mechanisms
7. Customer Treatment Policy
8. Real Vida Seguros Code of Conduct
9. Information on agreements, protocols or other arrangements between companies that have an impact on the relationship with customers
10. Information on surrenders and redemptions of insurance and capitalisation operations
11. Other mandatory disclosure information
12. Plan for the Prevention of Corruption Risks and Related Offences
13. Right to be Forgotten
