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Relevant
Information
for
Customers
Relevant Information for the Customer
1. Complaints
2. Autonomous function responsible for complaints management
3. You may also address your complaint to the following entities:
4. Recourse to the courts and to alternative dispute resolution mechanisms
5. Customer Treatment Policy
6. Real Vida Seguros Code of Conduct
7. Information on agreements, protocols or other arrangements between companies that have an impact on the relationship with customers
8. Information on surrenders and redemptions of insurance and capitalisation operations
9. Other mandatory disclosure information
10. Plan for the Prevention of Corruption Risks and Related Offences
11. Right to be Forgotten
